We're Hiring!

Job Description

Department: Brand

Employment Type: Full-Time Regular

FLSA Classification: Hourly, Non-Exempt

Reports To: Consumer Experience Manager

Travel Requirements: None

Work Location: Onsite – Vital Place (Green Bay, Wisconsin)

Expected Schedule: Monday – Friday from 8:00 AM CST to 5:00 PM CST with 1-Hour Break | 15-30 Minute on Saturdays

Role Summary:

The Consumer Care Specialist is responsible for representing the Vital Essentials brand of Carnivore Meat Company by serving as the product expert to our loyal, pet-loving consumers. This role will ensure all inquiries are handled with a sense of care and urgency while providing consumers with accurate and timely information. The Consumer Care Specialist is a role that embodies our brand and should have a genuine love for all pets!

Role Responsibilities and Essential Functions:

• Serve as a compassionate and knowledgeable point of contact for consumers across email, phone, live chat, and social media, ensuring every interaction reflects our commitment to pet health and excellent consumer care.
• Deliver timely, empathetic, and solution-oriented responses that build trust and reinforce brand loyalty.
• Provide expert guidance on raw feeding practices, pet nutrition, and product selection, helping pet parents make informed decisions that support the health and longevity of their pets.
• Stay up to date on internal product catalog, formula updates, nutrition research, and emerging pet wellness trends to confidently answer a wide range of consumer questions.
• Collaborate cross-functionally with veterinary support team to investigate escalated consumer cases and deliver resolutions with empathy and clarity.
• Collect initial product information and veterinary records and conduct an initial review to determine escalation status. Establish trust with the consumer and remain point of contact for any further questions while investigation is underway.
• Investigate and resolve complex customer issues related to D2C orders, shipping inquiries, returns, and billing with a proactive, problem-solving mindset.
• Collaborate with fulfillment and e-commerce teams as needed to ensure swift and accurate resolution.
• Maintain accurate and detailed records of all consumer interactions using CRM software, flagging trends, recurring concerns, and opportunities for process improvement.
• Support brand, quality assurance, and technical services teams by sharing insights and contributing to continuous improvement in the consumer experience.

Job Description

Department: Corporate Office Assistant and Executive Partner

Employment Type: Full-Time Regular

FLSA Classification: Salaried, Exempt

Reports To: Director of HR 

Travel Requirements: Less than 25%

Work Location: Onsite – Vital Place (Green Bay, Wisconsin)

Expected Working Hours: Monday – Friday 8:00 AM to 5:00 PM CST to Cover Core Business Hours

Role Summary:

The Corporate Office Assistant and Executive Partner serves as the first impression, brand ambassador for Carnivore Meat Company’s Vital Place location. This role is responsible for managing the front desk and administrative tasks for the office while also partnering with the leadership team to support their needs and assist in various executive tasks. 

Role Responsibilities and Essential Functions:

Administrative Duties: 

• Serves as the first impression for the corporate office by greeting all guests and employees at the front desk of the main office.
• Manages general administrative functions of front desk including answering phones, collecting mail and deliveries, notifying appropriate departments of deliveries, maintaining the phone tree, dispatching calls to the appropriate parties, answering general emails and inquiries, etc. 
• Responsible for ensuring all internal stakeholders’ expectations and needs are met when hosting onsite meetings for vendors and guests including setting up the conference room, ensuring supplies (including food, drinks, and snacks are available), anticipating changes, etc. 
• Serves as site owner to be the one point of contact for information related to ordering, vendor contacts, storing of goods and supplies for the office, directing general questions, etc. 
• Operates as lead liaison between locations to be able to answer all questions and support other site office needs and questions; will need to be aware and knowledgeable of all CMC site operations from an administrative perspective. 
• Maintains a list of vendors, visitors, stakeholders, etc. to be able to contact as needed. 
• Greets visitors and notifies appropriate party of arrival; anticipates planned visitors and is responsible for being aware of visitors onsite. 
• Plans company and employee events including but not limited to onsite meetings, holiday parties, summer parties, conferences, etc.; responsible for ensuring accurate communication of information, food/beverage ordering, space rentals, etc. 
• Assists in providing general oversight to common areas which includes identifying potential security or safety concerns, ensuring all areas are clean and maintained, notifying maintenance of any general office needs, stocking supplies, maintaining conference rooms and general areas, and ensures corporate operations are running efficiently. 
• Purchasing supplies and ensures all employees can effectively operate in their roles with the correct supplies and tools. 
• Communicates any concerns, issues, needs, observations, etc. with the appropriate leadership team and/or Human Resources. 
• Supports all-company meetings to ensure the space is set up properly, has appropriate technology and connections, accessible to those who can enter the space, etc. 
• Understands and maintains information related to general company operations such as location of materials, websites used, contact information, etc. to be able to provide timely and accurate first-time information. 
• May assist the Finance Department/CFO in completing administrative duties include but not limited to cash applications, finance system maintenance, reporting, filing, data entry, etc. when primary duties are completed or time allows. 
• May support administrative operations for the Ontario Location as needed and provides cross-functional coverage for leaves, holidays, time-off, etc. 

Executive Partner Duties: 

• Provides high-level administrative assistance primarily to the Chief Executive Officer and/or other assigned leaders. 
• Maintains the scheduling of individual, team, and other stakeholder meetings for the executive team while ensuring calendars are up to date, accurate and detailed with meeting information, and supporting changes as needed. 
• Responsible for creating and managing the agendas for all Executive Leadership Meetings and Senior Leadership Meetings; ensures all agendas are completed and provided to appropriate parties. 
• Ensures corporate reports, presentations, board meeting notes/slides, etc. are updated and ready for scheduled and ad hoc meetings. 
• Assists in travel and accommodation arrangements which may require knowledge of local recommendations; reserves dining, lodging, event spaces, etc. as needed. 
• Manages executive expenses and reporting as needed. 
• Distributes information to the executive team in a timely and meaningful manner. 
• May attend meetings on behalf of or with the executive leadership team to assist in taking minutes. 
• Any other duties assigned by the CEO and/or C-Suite Team. 

Job Description

IMAGINE THIS:

• Starting wage is $18/hr for QUALIFIED CANDIDATES.
• An opportunity to leverage your God-given talents to develop and lead machine and equipment operations.
• Being rewarded for helping pets all across America live longer, healthier, happier lives. 
• Limitless growth, development and advancement opportunities. 
• A rapidly growing, privately owned business that cares about you and your success. 

ROLE ACCOUNTABILITY:

• Operates production machinery in accordance with prints and specifications. Assigned machines may include packaging, grinders, mills, and similar equipment.
• Produces the required quantity of parts within established specifications and tolerances.
• Inspects finished products ensuring compliance with function, quality, and cosmetic specifications.
• Maintains logs and records of units produced including a record of errors resulting in rejected/discarded pieces.
• Inspects equipment prior to use to ensure proper setup and alignment; performs basic and routine adjustments and maintenance.
• Maintains a clean, safe, orderly work area.
• Performs other related duties as assigned.

HERE'S THE PROFILE OF OUR IDEAL CANDIDATE:

• You’re a mechanically-inclined individual...relentlessly challenging yourself to greater heights.
• You drive yourself harder than anyone else ever would or could.
• You prioritize better than all others and ALWAYS exceed role requirements.
• You are a pet owner and pet lover and you openly exhibit your passion for pets.  
• Your references validate a proven successful track record and a devout work ethic.

SUCCESS FACTOR SNAPSHOT:

First 30 days: 

• Successfully onboard and complete trial period to develop an understanding of our organization, mission, team, products and role expectations.
• Learn Carnivore Culture

First 60 days:  

• Successfully pass annual testing for blood borne pathogens and lockout/tagout.

First 90 days:  

• Complete machine operator training and other business-related applications by learning SOPs associated with your area of responsibility
• Exhibit Carnivore Culture behaviors

First 6 months:

• Follow SOPs for your equipment or process without supervision

First 9 months:

• Learn set-up for your area under supervision

First 12 months:

• Perform set-ups for your area without supervision and pass annual retests

Ongoing:

• Champion and mentor others in Carnivore Culture behaviors
• Consistently meet or exceed production goals

Stretch Goals – We believe in career advancement!

• Train others to do set-up for your area
• Learn SOPs for second machine or process
• Consistently meet or exceed production goals for second machine or process
• Learn how to do set-up for second machine or process under supervision
• Perform set-ups for multiple machines or processes without supervision and pass annual retests
• Train others how to do set-ups for multiple machines and processes 
• Become a specialist and/or technical expert in your area of responsibility!

Job Description

IMAGINE THIS:

• Starting wage is $20/hr for QUALIFIED CANDIDATES.
• First shift work, 4-10's, no nights or weekends (unless production needs are high).
• Utilizing your gifts and talents to helping pets all across the world lead longer, happier, healthier lives.
• Limitless growth, development and advancement opportunities. 
• A rapidly growing, award-winning, privately-owned business that cares about you and your success. 
• Nine paid holidays (including one floating holiday to use as you choose), company-paid events and MUCH more!!!

ROLE ACCOUNTABILITY:

• Retrieve product carts that have been instructed to be retrieved by supervisor from freezer and bring them to computer station.
• Load freeze dryers by pushing product carts up an incline into freeze dryers.
• Pre-operation: ensure freeze dryers are in optimal working condition in order to prevent damaged product by following established standard operating procedure (SOP).
• Unload carts of pet food products by pulling product carts down a decline.
• Verify product cart weight and record amount on production paperwork.
• Inspect product for correct dryness and deposit product into shipping containers.
• Report issues with regards to the food safety/quality assurance system (FSQA) to leadership and adhere to the requirements of the FSQA standards.
• Follow all safety procedures.
• Perform all task requests, regardless of job level.
• Assist in other departments as needed.

HERE’S THE PROFILE OF OUR IDEAL CANDIDATE:

• You have a balanced work and personal life, ensuring all areas are strong and healthy.
• You drive yourself harder than anyone else ever would or could.
• You manage your time better than any other and ALWAYS exceed expectations - this includes being punctual and having good attendance.
• You naturally appreciate how your role impacts the totality of the operation’s success.
• You are a pet owner and/or pet lover and you openly exhibit your passion for pets and pet health.

SUCCESS FACTOR SNAPSHOT:

First 30 days: 

• Successfully onboard and develop an understanding of our organization, mission, team, products and role expectations.
• Learn Carnivore Culture.

First 60 days:  

• Successfully pass annual testing for blood borne pathogens and lockout/tag-out.

First 90 days:  

• Complete department-specific training and other business-related applications by learning SOPs associated with your area of responsibility.
• Exhibit Carnivore Culture behaviors.

First 6 months:

• Follow SOPs for your equipment or process without supervision

First 9 months:

• Learn set-up for your area under supervision.

First 12 months:

• Perform set-ups for your area without supervision and pass annual retests.

Ongoing:

• Champion and mentor others in Carnivore Culture behaviors.
• Consistently meet or exceed production goals.
• Report issues with regards to the food safety/quality assurance system (FSQA) to leadership and adhere to the requirements of the FSQA standards.

Stretch Goals – We believe in career advancement!

• Train others to do set-up for your area.
• Learn SOPs for second machine or process.
• Consistently meet or exceed production goals for second machine or process.
• Learn how to do set-up for second machine or process under supervision.
• Perform set-ups for multiple machines or processes without supervision and pass annual retests.
• Train others how to do set-ups for multiple machines and processes.
• Become a specialist and/or technical expert in your area of responsibility!

WELCOME TO OUR WORLD!

With arms wide open, we invite you to get to know us, see what makes us tick and how we roll at Carnivore. These shared ideals, beliefs and practices are what defines us and how the world sees us. Carnivore may not be for everyone…and that’s ok. No fine print. No misleading ads. There’s no mistaking who we are or confusing us for anyone else. We trust that you’ll appreciate that. Here’s what it takes to be one of us:

• Doing whatever is necessary to ensure that any potential customer anywhere in the world, who wants us or needs us, will invariably choose us.
• Communicating clearly, directly, candidly, and timely with all others inside and outside of the organization.
• Pioneering and constantly innovating to find ways to say “YES” and make the impossible…possible.
• Contributing in objectively measurable ways to the success of others in the organization.
• Fearless decision making…empowering everyone with an opportunity to lead in any given circumstance.
• Creating a business that will at all times and under any circumstances be strategically profitable.
• Generating market intelligence that provides us an unassailable competitive advantage.    
• Losing no customers under my watch.
• Contributing to every customer’s success in objectively measurable ways.
• Unrelenting support and re-enforcement of our Culture, Mission, and Strategic Initiatives.
• Doing ALL things in life with intention and purpose.

ABOUT US:

Carnivore Meat Company is a rapidly growing, award winning raw pet food company located in Green Bay, Wisconsin. Most recently, we have been recognized for our accomplishments in growth and manufacturing excellence and were recipients of the following: Greater Green Bay Chamber Growth Award, State Manufacturer of the Year Award, Governor’s Export Achievement Award, the Greater Green Bay Chamber Manufacturing Award of Distinction, and Inc. 5000 Fastest Growing Company.

We manufacture, sell, and market the most delicious, nutritious and innovative pet foods and treats in the world, serving over 5,000 pet supply stores nationwide and 14 international markets around the world. We believe that every dog and cat deserve the finest food available to them. Therefore, we will leverage our God-given talents, passion and resources to do whatever is necessary to ensure that any pet parent, who wants or needs us, will have a convenient and effective mechanism to access and procure our “World Class” pet food and pet treats. We are in continuous pursuit of extraordinary, passionate and innovative people who will help us make good on this promise! LONG LIVE PETS!

Job Description

IMAGINE THIS:

• Utilizing your gifts and talents to helping pets all across the world lead longer, happier, healthier lives.
• Limitless growth, development and advancement opportunities. 
• A rapidly growing, award-winning, privately-owned business that cares about you and your success. 
• Paid holidays, company-paid events and MUCH more!!!

ROLE ACCOUNTABILITY:

• Package pet food into bags, boxes, and other packaging containers.
• Measure, weigh, or otherwise count pet food products into appropriate amounts to adhere to packaging requirements and specifications.
• Place labels or other identifying signage on bags, boxes or other packaging containers.
• Lift boxes and place on pallets.
• Scan with a handheld scanner, wrap and label pallets and utilize a pallet jack to move pallets.
• Fill out production paperwork.
• Report issues with regards to the Food Safety Management System (FSMS) to your direct supervisor, the Director of Quality Assurance or executive leadership team and adhere to the requirements of the FSMS.
• Follow all safety procedures.
• Perform all task requests, regardless of job level.

HERE’S THE PROFILE OF OUR IDEAL CANDIDATE:

• You have a balanced work and personal life, ensuring all areas are strong and healthy.
• You drive yourself harder than anyone else ever would or could.
• You manage your time better than any other and ALWAYS exceed expectations.
• You naturally appreciate how your role impacts the totality of the operation’s success.
• You are a pet owner and/or pet lover and you openly exhibit your passion for pets and pet health.

SUCCESS FACTOR SNAPSHOT:

First 30 days: 

• Successfully onboard and develop an understanding of our organization, mission, team, products and role expectations.
• Learn Carnivore Culture.

First 60 days:  

• Successfully pass annual testing for blood borne pathogens and lockout/tag-out.

First 90 days:  

• Complete department-specific training and other business-related applications by learning SOPs associated with your area of responsibility.
• Exhibit Carnivore Culture behaviors.

First 6 months:

• Follow SOPs for your equipment or process without supervision

First 9 months:

• Learn set-up for your area under supervision.

First 12 months:

• Perform set-ups for your area without supervision and pass annual retests.

Ongoing:

• Champion and mentor others in Carnivore Culture behaviors.
• Consistently meet or exceed production goals.

Stretch Goals – We believe in career advancement!

• Train others to do set-up for your area.
• Learn SOPs for second machine or process.
• Consistently meet or exceed production goals for second machine or process.
• Learn how to do set-up for second machine or process under supervision.
• Perform set-ups for multiple machines or processes without supervision and pass annual retests.
• Train others how to do set-ups for multiple machines and processes.
• Become a specialist and/or technical expert in your area of responsibility!

WELCOME TO OUR WORLD!

With arms wide open, we invite you to get to know us, see what makes us tick and how we roll at Carnivore. These shared ideals, beliefs and practices are what defines us and how the world sees us. Carnivore may not be for everyone…and that’s ok. No fine print. No misleading ads. There’s no mistaking who we are or confusing us for anyone else. We trust that you’ll appreciate that. Here’s what it takes to be one of us:

• Doing whatever is necessary to ensure that any potential customer anywhere in the world, who wants us or needs us, will invariably choose us.
• Communicating clearly, directly, candidly, and timely with all others inside and outside of the organization.
• Pioneering and constantly innovating to find ways to say “YES” and make the impossible…possible.
• Contributing in objectively measurable ways to the success of others in the organization.
• Fearless decision making…empowering everyone with an opportunity to lead in any given circumstance.
• Creating a business that will at all times and under any circumstances be strategically profitable.
• Generating market intelligence that provides us an unassailable competitive advantage.    
• Losing no customers under my watch.
• Contributing to every customer’s success in objectively measurable ways.
• Unrelenting support and re-enforcement of our Culture, Mission, and Strategic Initiatives.
• Doing ALL things in life with intention and purpose.

ABOUT US:

Carnivore Meat Company is a rapidly growing, award winning raw pet food company located in Green Bay, Wisconsin. Most recently, we have been recognized for our accomplishments in growth and manufacturing excellence and were recipients of the following: Greater Green Bay Chamber Growth Award, State Manufacturer of the Year Award, Governor’s Export Achievement Award, the Greater Green Bay Chamber Manufacturing Award of Distinction, and Inc. 5000 Fastest Growing Company.

We manufacture, sell, and market the most delicious, nutritious and innovative pet foods and treats in the world, serving over 5,000 pet supply stores nationwide and 14 international markets around the world. We believe that every dog and cat deserve the finest food available to them. Therefore, we will leverage our God-given talents, passion and resources to do whatever is necessary to ensure that any pet parent, who wants or needs us, will have a convenient and effective mechanism to access and procure our “World Class” pet food and pet treats. We are in continuous pursuit of extraordinary, passionate and innovative people who will help us make good on this promise! LONG LIVE PETS!

Job Description

IMAGINE THIS:

• Starting wage is $18/hr for QUALIFIED CANDIDATES.
• Three shift options available:
• First shift work, no nights or weekends (unless production needs are high).
• Second shift work: Monday-Thursday 4pm-2:30am, includes shift premium!
• Weekend shift: Friday, Saturday & Sunday - work 36 hours, get paid for 40!!!
• Utilizing your gifts and talents to helping pets all across the world lead longer, happier, healthier lives.
• Limitless growth, development and advancement opportunities. 
• A rapidly growing, privately owned business that cares about you and your success. 
• Paid holidays, company-paid events and MUCH more!!!

ROLE ACCOUNTABILITY:

• Measure, weigh or otherwise count pet food products into appropriate amounts to adhere to requirements and specifications.
• Place meat/fish pet products on trays.
• Lift trays and slide onto the cart.
• Place labels or other identifying signage on carts.  
• Fill out production paperwork.
• Report issues with regards to the food safety/quality assurance (FSQA) to Leadership and adhere to the requirements of the FSQA standards.
• Follow all safety procedures.
• Perform all task requests, regardless of job level.

HERE’S THE PROFILE OF OUR IDEAL CANDIDATE:

• You have a balanced work and personal life, ensuring all areas are strong and healthy.
• You drive yourself harder than anyone else ever would or could.
• You manage your time better than any other and ALWAYS exceed expectations.
• You naturally appreciate how your role impacts the totality of the operation’s success.
• You are a pet owner and/or pet lover and you openly exhibit your passion for pets and pet health.

SUCCESS FACTOR SNAPSHOT:

First 30 days: 

• Successfully onboard and develop an understanding of our organization, mission, team, products and role expectations.
• Learn Carnivore Culture.

First 60 days:  

• Successfully pass annual testing for blood borne pathogens and lockout/tag-out.

First 90 days:  

• Complete department-specific training and other business-related applications by learning SOPs associated with your area of responsibility.
• Exhibit Carnivore Culture behaviors.

First 6 months:

• Follow SOPs for your equipment or process without supervision

First 9 months:

• Learn set-up for your area under supervision.

First 12 months:

• Perform set-ups for your area without supervision and pass annual retests.

Ongoing:

• Champion and mentor others in Carnivore Culture behaviors.
• Consistently meet or exceed production goals.

Stretch Goals – We believe in career advancement!

• Train others to do set-up for your area.
• Learn SOPs for second machine or process.
• Consistently meet or exceed production goals for second machine or process.
• Learn how to do set-up for second machine or process under supervision.
• Perform set-ups for multiple machines or processes without supervision and pass annual retests.
• Train others how to do set-ups for multiple machines and processes.
• Become a specialist and/or technical expert in your area of responsibility!

WELCOME TO OUR WORLD!

With arms wide open, we invite you to get to know us, see what makes us tick and how we roll at Carnivore. These shared ideals, beliefs and practices are what defines us and how the world sees us. Carnivore may not be for everyone…and that’s ok. No fine print. No misleading ads. There’s no mistaking who we are or confusing us for anyone else. We trust that you’ll appreciate that. Here’s what it takes to be one of us:

• Doing whatever is necessary to ensure that any potential customer anywhere in the world, who wants us or needs us, will invariably choose us.
• Communicating clearly, directly, candidly, and timely with all others inside and outside of the organization.
• Pioneering and constantly innovating to find ways to say “YES” and make the impossible…possible.
• Contributing in objectively measurable ways to the success of others in the organization.
• Fearless decision making…empowering everyone with an opportunity to lead in any given circumstance.
• Creating a business that will at all times and under any circumstances be strategically profitable.
• Generating market intelligence that provides us an unassailable competitive advantage.    
• Losing no customers under my watch.
• Contributing to every customer’s success in objectively measurable ways.
• Unrelenting support and re-enforcement of our Culture, Mission, and Strategic Initiatives.
• Doing ALL things in life with intention and purpose.

ABOUT US:

Carnivore Meat Company is a rapidly growing, award winning raw pet food company located in Green Bay, Wisconsin. Most recently, we have been recognized for our accomplishments in growth and manufacturing excellence and were recipients of the following: Greater Green Bay Chamber Growth Award, State Manufacturer of the Year Award, Governor’s Export Achievement Award, the Greater Green Bay Chamber Manufacturing Award of Distinction, and Inc. 5000 Fastest Growing Company.

We manufacture, sell, and market the most delicious, nutritious and innovative pet foods and treats in the world, serving over 7,200 pet supply stores nationwide and 14 international markets around the world. We believe that every dog and cat deserve the finest food available to them. Therefore, we will leverage our God-given talents, passion and resources to do whatever is necessary to ensure that any pet parent, who wants or needs us, will have a convenient and effective mechanism to access and procure our “World Class” pet food and pet treats. We are in continuous pursuit of extraordinary, passionate and innovative people who will help us make good on this promise! LONG LIVE PETS!